Explainers and analysis

Longer pieces on how fraud is changing in India, what the numbers show, and what actually protects people. Written for readers, not for specialists.

Explainer 24 min read

TRAI Rules for Consumers: Spam Calls, DND, Complaints and Telecom Rights

TRAI protects telecom consumers through rules on spam calls, unwanted messages, DND registration, billing transparency and service quality. Learn how to report spam through 1909, understand the latest TRAI complaint-redressal rules, protect yourself from telecom-related scams and exercise your consumer rights.

Explainer 18 min read

What Is NPCI? Role in UPI, Digital Payments, RuPay and IMPS

NPCI (National Payments Corporation of India) operates UPI and several other major digital payment systems in India, including IMPS, RuPay and NACH. Learn about NPCI's role, how UPI works, its relationship with RBI and banks, payment security, transaction disputes and other services that support India's digital payment ecosystem.

Explainer 28 min read

RBI Digital Payment Rules 2026: Fraud Protection, Refunds and Customer Rights

RBI regulates digital payment systems and banking services to protect customers from online payment fraud, unauthorised transactions and failed payments. Learn about RBI's digital payment security rules, customer liability, refund timelines, complaint mechanisms and banking consumer protection measures in India.

Explainer 23 min read

Sanchar Saathi Portal: Official Services, Features, Mobile App and Telecom Safety Guide

Sanchar Saathi is the Government of India’s official portal for mobile and telecom safety. It helps citizens check mobile connections registered in their names, block lost or stolen handsets, verify mobile devices and report suspicious calls or messages. Explore its key services, features, mobile app and official support facilities.